Zendesk Implementation
Remote Team Management
Business Analysis and process mapping
Front end design of order management screens
Design and implementation of wholesale program
Design of customer care strategy
Design of external help centre
Creation of help centre documentation
Job design and Recruitment of remote CS agents
Agent scheduling and shift management providing 24×7 cover
Supplier management
Recruitment
Fairwork compliance
Onboarding and induction
Creation of complete HR Framework ISO9001
Incentive plans
Creation of employment contracts for Western Australian based business.
Training needs analysis
Development of training material
Temporary Telesales Team Leader
Creation of Employment contracts and HR advice
Product development
Search Engine Optimization
System implementation
Strategy planning
Administration support
Web site development
Product development
Business partnership contracts